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HUAWEI E160G – The device has been disconnected or is unavailable

October 6th, 2009 Dominick Cosgrove Leave a comment Go to comments

I’ve had a HUAWEI E160G modem from Three Ireland for a while now. I’ve not had a need to use over the last couple of months. When I reconnected the modem to my laptop I kept getting an error The device has been disconnected or is unavailable.

After a number of frustrating phone calls to technical support and a visit to a three shop, was still experiencing the problem. The technical support basically said that they would not be able to resolve my issue and that it was obviously something wrong with my pc. Well OK, we did establish that the modem was not faulty by getting it to work on the shops computer, but you’d think that the tech support would know how to resolve compatibility issues with there own product and windows. The shop assistant was more helpful than the tech support who basically only know how to follow scripts. Anyway enough ranting!

I was able to solve the issue myself by a little trial and error. Hopefully this may help you, but please be aware that you must fully understand what you are doing to carry out the fix, and that I take no responsibility for your system if the solution does not work for you.

  1. Uninstall the Mobile Partner software provided by Three;
  2. Right mouse click My Computer select Properties. Select the Hardware tab and then select Device Manager;
  3. On the Device Manager Screen Delete all HUAWEI Modems and ALL USB drivesimage
  4. Remove the modem from the USB port on the computer;
  5. Reboot the computer;
  6. Once the computer has complete rebooted and all start-up applications can loaded, plug in the modem and wait a few minutes;
  7. Windows should detect the new USB device, it may take a while. One thing I learnt is to give the computer plenty of time to do the detection;
  8. Install the Mobile Partner software;
  9. Wait a while after you install the software before starting it;
  10.   Start the Mobile Partner software and click connect;
  11.   Click Connect you should now be good to go;
  12.   If for some reason the connection is still failing, connect the modem to a different USB port, then re-insert it into the original port.

    Now these steps worked for me but I cannot guarantee that they will work for you. I spent a fair amount of time getting this to work, and repeated a number of these steps, but the above should be the bare minimum required as basically you’re removing all references to the modem so it’s like a vanilla installation.

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